Post Job Details Description OUR POSITION IN A NUTSHELLDwellworks is searching for an IT Help Desk support associate to join our team. The IT Help Desk Support associate will provide application and user support in a Microsoft environment. They will serve as a subject matter expert on all Office 365 applications.YOUR FOOTPRINT AT DWELLWORKSAs an IT Help Desk Support associate, you will serve as part of the help desk team providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries in person, over the phone, or via email as well as tracking incidents in the central help desk system. Additionally, you will assist in installation, modification, and repair of computer hardware and software.The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.WHAT YOU WILL ACCOMPLISH Act as subject matter expert for all users on any issues with Office 365 including Set-up, documentation, training development and training delivery, rollouts and ongoing problem resolutionServe as an administrator on Office and Office 365 applicationsManage help desk for third party independent consultants including management of major roll-outs to the network. Roll-outs include communication planning, roll-out testing, training creation, training delivery, and ongoing support. If applicable, manage roll-out support resources through planning of work assignments, training, and ongoing problem resolution support.Provide user support in all time zones and serve as SME for Office 365, Office Products, Ring Central, and Video Conferencing (Zoom and WebEX)Create troubleshooting guide for one off situation to share knowledge with the team members.Routine activities include, troubleshooting end user requests, and working with the business to understand how they use various applicationsDuties also include configuration and setup of enterprise applications, testing of upgrades and patches to software applications and handling incidents and service requests WHAT WE'RE LOOKING FORYour Experience & Education (Required) Bachelor's degree or equivalent experience3+ years of related experience Debugging or troubleshooting experienceUsing Windows and Mac operating systemsOffice 365, and Office SuiteMobile device supportApplication configuration and administration in a Microsoft environment Your Additional Skills and Abilities Ability to speak and write in English in all business communicationsAbility to work in a team environmentCritical thinkingAbility to translate customer/process requirements to application configuration/implementationOutstanding communication and documentation skills While we think the above requirements are important, we're flexible and would welcome your application if you believe that you have other valuable experience. At Dwellworks we are dedicated to building a diverse, inclusive, and authentic workplace, so if our values and mission appeal to you but you don't meet 100% of the requirements, please still apply!WHO WE AREOur TeamThe Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led committees for engagement. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!Additional Information Salary in US Dollars5 additional days of vacation per yearPrivate medical and dental benefitsCasual environmentMinimum of 3 days in office per week, weeks will vary depending on user support that is needed WANT TO LEARN MORECheck out our websiteDwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities. Skills Behaviors : Motivations : Education Experience Licenses & Certifications
