**IT Finance Support Analyst**
**Location: Warsaw/**Kuala Lumpur-Malaysia/San Jose-Costa Rica***
**Hybrid model: 3 days per week from the office**
**Enabling Units IT / Finance Engagement Team**
GFS Warsaw, Poland
GFS Kuala Lumpur, Malaysia
GFS San Jose, Costa Rica
The UK (Cambridge & Manchester)
As part of this team you will be able to learn how the planning, management and reporting systems operate across the globe and in all the different areas of the business same as you will also be part of the major transformation projects across "Finance, Planning and Tax".
By being part of this global team you will interact and work with users across the globe sitting in the Global Technology Centres, Global Financial Services and the whole Finance community thus expanding your knowledge and being able to add your contribution at a global level.
As a global L1 support team we ensure the systems supporting the financial and planning processes run smoothly, we partner with the business to guide them with their queries, we deliver a training portfolio to keep all active users up to date with the latest info on how to use the systems, we work together with the global technology colleagues on testing changes prior to being deployed, we collaborate and partner with senior stakeholders and system owners on finding new solutions and improvements for the deployed platforms, we play a key role in new initiatives and projects and we also manage access requests so that access is controlled tightly - helping to provide the right information in the right form in the right timeframe.
We ensure that due process is followed and as we are listed on the US stock exchange, we operate within the SOx framework for statutory reporting.
Being part of the IT Finance Engagement Team translates into expanding your understanding of the business and its processes at a global level while at the same time you know how the systems operate translating this into gaining a broad and integrated view of the business and IT across all its different areas.
- The job holder will support different business areas within Planning, Management, Reporting and/or Tax.
- The job holder will capture any new requirements from the business and will support any system changes required and some of the tasks related to this including assessing the impact, developing user requirements for changes and configuring the systems to deliver these changes or working with our IT Global Technology Centre (GTC) team to ensure the changes are delivered to the highest quality.
- The job holder will be **the first line of support** to the end-users and will manage incidents (via Service Now system) raised by users to analyse them and where possible fix them or triage them to the second level support team (GTC).
- The job holder will contribute as an expert to various IT or Finance projects.
- The job holder will work within agreed development and support standards and processes, supporting the business capability and technology roadmaps set by EUIT.
Ensuring Service Management principles are followed for the management of the corporate information model (e.g.
ITIL standards for the recording of incidents, problems, requests and changes).
- The job holder will monitor system activity and usage tracking to deliver recommendations to increase performance of data entry forms and reports (e.g.
speed of response) or additional capability or information to increase user adoption.
Perform Deployments,, integrations, reporting, etc.
in line with the business process.
- The job holder will assist in developing training content and provide Hyperion & SmartView training to the end user community.
- The job holder will provide timely communications on behalf of the Hyperion business support team to the Hyperion user community and stakeholders regarding outages, data loads etc.
- The job holder will be responsible of preparing and sending communication of release changes and service status.
- The job holder will support testing including coordination of UAT and business sign off.
**Essential for the role**:
- Worked in a similar Hyperion Planning Support Analyst role.
- Experience in as a business planning and reporting role able to quickly understand the systems in use and / or other systems which interact with it.
- Good experience managing relationships with Senior Stakeholder and working as first line support to the end-users.
- Experienced business, data or systems analyst with knowledge of good information management principles.
- Experience managing and implementing system changes.
- Excellent analytical skills.
Recognised methodology for problem solving and root cause analysis
- Ability to interface with technical and business communities at strategic and detail level.
- Excellent communication skills (including expertise delivering training).
- Experience in Financial Planning Processes and Financial statutory reporting standards.
- Experience working with SAP system (in