It Customer Service Specialist

Detalles de la oferta

Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.**

**Requirements**:

- Bachelors degree in Management or IT related fields is preferred.
- ** Advanced English Language C1**:

- Work from Office 100% - San Jose
- 1 to 3 years of relevant proven professional experience IT Customer service support.
- Experience working with customers and colleagues located in different time zones.

**Key Responsibilities**:

- Troubleshoot and resolve customer service inquiries while building a relationship with the customer
- Strictly monitor the Ticketing System by following active procedures in place.
- Collaborate with the other CSSs (Customer Service Specialist) and the rest of staff to provide the best response/solution possible to the customers.
- Assist customers in understanding how our digital system works and gain the most value out of our services.
- Provide high quality service to improve the overall Net Promoter Score.
- Handle every support case with the utmost level of professionalism and empathy.
- Rotate shifts with the other CSSs and work during public holidays.
- Complete other administrative tasks related to online examination.
- Keep up with the latest digital system, and process changes to provide adequate and accurate guidance to the customers.
- Keep the colleagues and top management informed for any potential pattern of issues raised by customers.
- Develop written policies, procedures, forms, and monitor overall customer service strategies.
- Draft support scripts, FAQs, manuals (both textual and video formats), and contribute in updating and expanding knowledge base available through the Help Center.


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Capitán De Salón

Descripción del Puesto: Estamos buscando un Capitán de Salón experimentado que también tenga una sólida trayectoria en el manejo de bar. Este rol es ideal pa...


La Graella Restaurante Y Salón De Eventos - Alajuela

Publicado a month ago

Recepcionista Bilingüe

Inglés y español avanzado. Hacer check-in, check-out, reservaciones de tours, responder el teléfono y correos electrónicos. Cargar facturas al sistema Monol...


Rancho Margot - Alajuela

Publicado a month ago

Bilingual Customer Support Specialist I-Solventum

**Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to i...


Solventum - Alajuela

Publicado a month ago

Dishwasher

**Número de Empleo** 24092821 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Fairfield by Marriott San Jose Airport Alajuela, Radial Fr...


Marriott International, Inc - Alajuela

Publicado a month ago

Built at: 2024-11-14T18:17:53.512Z