GENERAL SUMMARY: Under direct supervision, the IT Analyst may assist in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.
May also work with subject matter experts to develop related content, processes, procedures, basic programming or reporting associated with ERP/EMR or other software systems.
May be responsible for writing technical copy for various electronic publications; prepare operation and maintenance manuals and technical publications; gather technical information, prepare written text, and coordinate layout and manual organization.
Researches available software and hardware assets in use throughout the organization and assists in the implementation of policies and procedures for control.
May be required to respond to user complaints by researching and analyzing non-complex problems associated with the organization's various systems.
Diagnoses problem source through discussions with users.
Follows up with users to ensure problem has been resolved.
This is an entry-level position intended to give individuals with applicable education, but limited work experience, exposure to a variety of responsibilities in the information technology department leading to further career specialization.
Individuals in this role must demonstrate analytical thinking capability, be highly-skilled communicators, self-motivated and people oriented.
The IT Analyst must be able to think clearly and logically in challenging situations.
Individuals in this role are quality and detail oriented.
PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.
Works with Subject Matter Experts to interview requestors and departments to collect information as well as document workflows, requirements and business continuity needs.
2.
Assists in preparing detailed specifications, wireframes, user stories, epics and theme documentation and final product documentation.
3.
May participate in programming, unit testing prototypes and enhancements developed to meet user requirements.
4.
Performs training activities and obtains software-specific certification(s) as needed, applicable to the role and area of assignment.
5.
May develop metrics and reporting as assigned.
6.
Works with technology partners and peers to maintain appropriate knowledge base information for software and hardware assets, and related business systems.
7.
Participates in the development and implementation of related policies and procedures.
8.
Other related duties as assigned.
0 - 3 years of experience in analysis, design, technical writing, end user support, Knowledge of Microsoft Office products.
Pursuing advanced certification in ITIL, ITAM, CSAM, PMP, BA, or other applicable certification.
Well-developed and highly effective oral and written communication skills.
General knowledge of emerging technologies.
CERTIFICATIONS/LICENSURES REQUIRED: Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below: Communication Ownership Understanding Motivation Sensitivity Excellence Teamwork Respect Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities: Be self-directed Be flexible and committed to the team concept Demonstrate teamwork, initiative and willingness to learn Be open to new learning experiences Accepts and respects diversity without judgment Demonstrates customer service values PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Benefits Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client