Internship In Technical Support For Intrusion

**Company Description**
- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description** Position Summary**

**General Job Responsibilities**
- Logging and keeping records of customer/employee queries.
- Updating self-help documents so customers/employees can try to fix problems themselves.
- Customer Request, failure or complaint Log in (via all communication channel).
- In case of escalation create & forward ticket to level 2
- Give answers to known post/presales technical issues.
- Process online Chat
- Process remote Support
- Collect log files & configuration files & data bases.
- Forward non post sales Tech Support issue to related department.
- Active contribution for product improvement
- Perform other functions related to the position.

**Qualifications**
- Minimum High school diploma.
- Tech Enthusiast
- Assertive communication and empathy. Excellent oral and written communication skills.
- Multi-tasking.
- Ability to work collaboratively in a team environment.
- English level B2+/C1

**Additional Information**

San Francisco, Provincia de Heredia America Free Zone, Building C-12, 5th Floor