Intern Program - Technical Support Professional

Are you passionate about helping customers overcome challenges and achieve success? Do you enjoy

staying up to date on the latest technologies and sharing your expertise with others?

We're seeking talented Technical Support Engineers to join our team at IBM Software

Support Organization. As a key member of our organization, you'll have the opportunity to make a

meaningful impact by providing top-notch Software support to our customers.

As an IBM Software Technical Support Engineer, you'll be responsible for:

• Respond promptly to cases and collaborate with a global team of experts to deliver effective solutions

• Work closely with Engineering and Operations teams to resolve complex issues, ensuring seamless escalation processes

• Develop and maintain strong, long-term relationships with customers, understanding their needs and concerns

• Collaborating with Solution Architects, Product Management, and Engineering teams to improve solutions and drive innovation

• Conduct diagnostics and performance optimization, analyze incidents and recommend solutions, transfer product knowledge to customers

But that's not all! As a Technical Support Engineer at IBM Software, you'll also have the opportunity to:

• Enhance your technical skills through ongoing training and development programs

• Share best practices with colleagues and contribute to knowledge sharing initiatives

• Contribute to the evolution of our software solutions by providing customer insights and feedback