**#RemoteJobs #VirtualStaffLLC**
An Intake Specialist receives and qualifies new and prospective clients for law firms.
They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.
**Job Tasks**:
- Outbound & Inbound Calling (Cold Calling)
- Qualify and Sign up potential clients
- Send Retainer Agreement
- Follow up on old leads and appointments
- Request initial documents for cases
- Forward qualified clients to attorneys
- Reviewing client files to verify all outstanding bill and lien amounts
- Negotiate with medical providers to obtain reductions in lien amounts
- Facilitating the signing of settlement releases
- Assist with the drafting and reviewing of legal documents
- Call medical providers to gather initial case information.
**Qualifications**:
- High school diploma or equivalent
- At least 1 year of work experience in a BPO/Customer Service
- Excellent English (oral and written)
- Strong customer service, persuasion, and critical thinking skills
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- With own desktop/laptop and a reliable internet connection
- **Willing to work on Pacific Standard Time (PST) schedule**
**What do we offer?
**
- Minimum hourly rate**:$5 to $6** (Based on skills and role
- **$25 Internet subsidy **after 3 months of employment
- Hourly rate increase after 6 months of employment.
(Based on performance and attendance)
**Job Types**: Full-time, Part-time
Pay: ¢3,281.00 - ¢3,937.00 per hour
COVID-19 considerations:
Permanent Work from Home
**Experience**:
- Call Handling (Inbound and Outbound): 1 year (required)
**Language**:
- English (required)