**Job Type**: Full-Time Overview:
We're SmileDirectClub, and we believe everyone deserves a smile they'll love.
We also believe that you deserve a job you'll love.
Good thing you found us, and we found you.
At SmileDirectClub, we're all about empowering transformation.
We want people to become more confident in how they look, how they feel, and how they think.
So we're spreading smiles and positivity all over the country.
It's no small task.
That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins.
Are you up for it?
**Responsibilities**:
**Responsibilities**:
- Accurate data entry of all patient information.
- Review documents and fill in the necessary paperwork, to submit to customers.
- Upload documents and customers' submissions in SmileCheck.
- Input and review data for Claim accounting.
- Handle escalations and report anomalies.
- Special Projects and other duties as needed.
- Work with both inbound and outbound customer calls in a fun and team-oriented environment.
- Provide a positive and supportive experience for every customer you speak with when answering questions.
Qualifications:
**It will really make us smile if you have**
- Customer Service Experience & Excellent Customer Satisfaction Skills
- Claim Accounting or Account Receivable process knowledge is a plus
- English proficiency C1 preferably or B2+ as a minimum (Written and Spoken).
- Proficient in MS Office, Excel knowledge is a must.
- Attention to detail and data input of numbers.
- Great attitude and willingness to help others.
- Work under pressure.
- Team player.
Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love.
The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together.
By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub?
Link here.
- What are our customers saying?
Link here.
- What is a SmileShop?
Link here.
- What is our culture like?
Link here.
- How do we celebrate your team members?
Link here.