**Instructional Designer - Santa Ana, Costa Rica**
Do you have a passion for designing and delivering training materials that are both interactive and effective? Would you like to work for a truly innovative organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as an Instructional Designer.
**Western Union powers your pursuit.**
**Role Responsibilities**:
- Analyze collected feedback from stakeholders to determine the best online learning solution.
- Create engaging learning activities and compelling course content.
- Create supporting material/media (infographics, audio, video, simulations, games, etc.)
- Manage the end-to-end process of multiple instructional design projects, perform continuous evaluations on the courses and seek a way to improve the training for its audience.
- Work with stakeholders and other groups to implement the training via Learning Management Systems (LMS)
**Role Requirements**:
- Bachelor's degree in a relevant field or previous working experience in instructional design or training and development for 2+ years.
- 1+ years of experience using graphics/video creation tools (Adobe Creative Suite)
- Proficiency in course development software (Articulate Storyline 360)
- Understanding of technology and best practices in the e-learning field
- Excellent oral and written communication skills in English
- Ability to interact with all levels within the organization.
- Experience in using Learning Management Systems (LMS), specifically uploading, testing, and troubleshooting content is preferred.
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-DJ1 #LI-Hybrid