Inside Sales I representative is responsible for quotations, order entry, customer service and the coordination of information between the company and the customer.
**In this Role, Your Responsibilities Will Be**:
- Prepare quotations in response to customer inquiries, in accordance with controlled prices, discounts, terms and conditions and sales policies and procedures.
- Review customer purchase orders for correct pricing, discounts, terms and conditions, part numbers and prepare for order entry.
- Respond to all customer requests for sales order status, expedited emergency shipment of parts and service kits, Documentation, operating and maintenance instructions, drawings, and bills of materials.
- Document customer complaints.
- Document returned materials.
- Assist other departments in resolving problems related to customer sales and service.
**Who You Are**:
You can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
You have knowledge in current and possible future policies, practices, trends, and information affecting their business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace
You see ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create strategies and plans.
**For This Role, You Will Need**:
- Associate degree/mechanical engineering or equivalent.
- Previous work experience in a technical environment strongly preferred, including internship or co-op assignments.
- Proven, excellent oral and written communication skills.
- English Level B1 or above
- Proficient in the use of Microsoft Applications
**Preferred Qualifications that Set You Apart**:
- Proficient with MRP, preferably Oracle
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.