**Job Description**:
New Health Care Company is Hiring: Collection Specialist-New Health Care Company
**Job Description**:
Collections SME -New Health Care Company
3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:
- Proven category leadership
- Exposure to attractive end-markets
- Innovation mindset driving improved patient outcomes
- Collaborative customer relationships
- Deep global regulatory experience
- Operational excellence and strong cash flow
- Strong sales growth and profitability with significant recurring sales
Job description:
As a Collections Specialist, you will manage collections efforts for assigned portfolios of accounts, and conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment or account disputes.
Workstream description:
You'll be part of the collection team. In this team, we are responsible for assisting the collectors in their daily tasks.
The Impact You'll Make in this Role
As a Collections Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Notify customers of delinquent payments and collect all accounts receivable due in the assigned area.
- Work with customers to develop and maintain payment schedules in accordance with terms.
- Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
- Utilizes all available collection techniques to control the delinquency of the receivables.
- Identifies seriously delinquent accounts and recommends action to the Team Lead and SME.
- Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
- Responsible for recommending accounts to the Collection Team Lead for assignment to an outside collection agency or for legal action.
- Authorizes credit releases and credit holds for select referral accounts based on the status of the account in relation to its credit line and/or delinquency situation.
- Management of customer credit limits.
- Recognize potential write-offs/bad debt and recommend action to be taken.
- Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management.
Your Skills and Expertise
To set you up for success in this role from day one:
- _
Bachelor's degree in business or related field, 2 years' experience handling high balance and complex A/R accounts._
- _ Advanced English (oral and written) B2+._
- _ Flexible and adaptable - with schedule, workflow processes, and priorities._
- _ Ability to convey positive customer service and team-oriented attitude._
Soft skills:
- _ Empathy._
- _ Politeness._
- _ Active Listening._
- _ Independent, detail-oriented, self-starter, with strong organizational and communication skills._
- _ Demonstrates excellent problem-solving and negotiating skills._
- _ Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations._
- _ Ability to remain calm and courteous under intense pressure._
- _ Time Management._
- _ Demonstrates the following competencies: adaptability, assertiveness, initiative, accountability, teamwork, and continuous improvement mindset._
- _ Decision-making._
- _ Assertive listening._
- _ Emotional Intelligence._
- _ Strong multitasking skills._
Technical skills:
- _ Critical Thinking._
- _ Demonstrates knowledge of basic accounting skills._
- _ PC skills._
- _ Ability to manage shifting priorities with tight deadlines._
- _ Customer Service Experience._
- _ Healthcare background is a plus._
- We are looking for a person that implements and has strong alignment with Solventum culture and values._
- Customer at our core: Think like and with the customer.
- Innovating boldly: Pioneer solutions and processes.
- Powered by inclusion: Cultivate a connected community.
- Winning with agility: Collaborate efficiently.
Additional qualifications that could help you succeed even further in this role include:
- At least 6 months of customer care experience.
- Call center experience.
- Medium/Advanced knowledge of accounting platforms is highly preferred.
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
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