**Job Description**:
Inpatient Facilities Collections Specialist (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a Collections Specialist, you will manage collections efforts for assigned portfolios of accounts, and conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment or account disputes.
As a(n) Inpatient Facilities Collections Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Notify customers of delinquent payments and collect all accounts receivable due in the assigned area.
- Work with customers to develop and maintain payment schedules in accordance with terms.
- Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
- Utilizes all available collection techniques to control the delinquency of the receivables.
- Identifies seriously delinquent accounts and recommends action to the Team Lead and SME.
- Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
- Responsible for recommending accounts to the Collection Team Lead for assignment to an outside collection agency or for legal action.
- Authorizes credit releases and credit holds for select referral accounts based on the status of the account in relation to its credit line and/or delinquency situation.
- Management of customer credit limits.
- Recognize potential write-offs/bad debt and recommend action to be taken.
- Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
- Participate in all reasonable work activities as assigned and deemed appropriate by management.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor's Degree or higher in business or related field and 2 years of experience handling high balance and complex A/R accounts.
In addition to the above requirements, the following are also required:
- Advanced English (oral and written) B2+.
- Flexible and adaptable - with schedule, workflow processes, and priorities.
- Ability to convey positive customer service and team-oriented attitude.
- At least 6 months of customer care experience.
- Medium/Advanced knowledge of accounting platforms is highly preferred.
Additional qualifications that could help you succeed even further in this role include:
Soft Skills
- Empathy.
- Politeness.
- Active Listening.
- Independent, detail-oriented, self-starter, with strong organizational and communication skills.
- Demonstrates excellent problem-solving and negotiating skills.
- Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations.
- Ability to remain calm and courteous under intense pressure.
- Time Management.
- Demonstrates the following competencies: adaptability, assertiveness, initiative, accountability, teamwork, and continuous improvement mindset.
- Decision-making.
- Assertive listening.
- Emotional Intelligence.
- Strong multitasking skills.
Technical skills:
- Critical Thinking.
- Demonstrates knowledge of basic accounting skills.
- PC skills.
- Ability to manage shifting priorities with tight deadlines.
- Customer Service Experience.
- Healthcare background is a plus.
Work location:
- Remote
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to re