**JLL supports the Whole You, personally and professionally.**
**Benefits to eligible employees, include**:
- Life, health and dental insurance for you.
- Online platform with certified courses for professional development.
**What this job involves **Provide support to the Operations Manager, by being an expert on the building´s operational and technical needs.
We are currently seeking a dynamic individual for the role of **Workplace Operations Coordinator** to join our team:
- **Location**: SAnta Ana, Costa Rica
- **Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.
- **Work model**: On site
- **Contract Type**: Indefinite-term
**What is your day to day?**
- Manage the office operations activities, including financial aspects, technical, maintenance, item description for purchases, supplier management and office assets.
- Develop a work plan to ensure an excellence operation, with elaboration of performance metrics and problem resolutions (CPI / KPI) in a clear and objective manner.
- Follow in a clear and objective way the risk procedures of the site, according to the local rules and policies of the client.
- Develop maintenance and service providers according to the client's model.
- Manage the facilities of the office, implementing contracts in the areas of cleaning, air conditioning, access control and maintenance.
- Guarantee compliance with the forecast during the fiscal year.
- Ensure the quarterly accuracy of + -2%.
- Assist the Facilities team with the fulfillment of the objectives of the budget and financial control.
- Achieve the savings goals set by the Facilities Manager.
- Control Open Items entered in the SAP system.
- Conduct inspections to ensure that the maitenance provider is complying with contractual obligations to the customer.
- Identify customer benefit opportunities, in contractual terms, that provide savings to the budget.
- Identify new opportunities for service improvements.
- Be familiar with the operation and the scope defined in contract with the maitenance service provider.
- Verify that the maitenance service provider complies with HS&E material standards and procedures.
- Ensure that the Good Receipt of the invoice is created in the established period.
- Elaborate periodic reports of the activities carried out in the maitenance service.
- Conduct periodic audits of contractors.
- Ensure that the standards of quality of care and customer service are met.
- Monitor monthly the exit and entries of employees, updating the OVSM system.
- Support the audits (CSA) to the team of requisitors.
**Desired experience and technical skills**
- Fluent English
- Minimum of 5 years of professional experience in the industrial area or operations management in Facilities
- Technical knowledge in buildings and offices, in the areas of Civil Maintenance, Electrical, Hydraulics, Air Conditioning, Generators, Nobreaks, Work Safety and fleet management.
- Strong interpersonal skills to manage suppliers and technical situations.
- Strong communication skills (written, spoken, presentations).
- Ability to manage multiple and complex office operations scenarios in a daily routine.
- Ability to understand and interpret business contracts - ability to manage cost sheets.
- Ability to solve ambiguous and complex situations.
- Strong skills to work in engineering, technical and financial scenarios.
- Computer skills (software and hardware).
Tipo de puesto: Tiempo completo
Sueldo: ¢1.00 - ¢2.00 al mes
Puede trasladarse/mudarse:
- Santa Ana, Provincia de San José: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)
