IT Enterprise Production Support Engineering is a global organization providing support to different enterprise business units located in Costa Rica, Malaysia and India. In this job you will have the opportunity to work very close with Supply Chain process, being part of a global Warehouse Infrastructure team supporting and managing improvement of devices use by the Warehouses to receive and ship products across several locations like Oregon, Arizona, New Mexico, Costa Rica, Malaysia, Amsterdam, Chengdu, and Vietnam.
Among some responsibilities, this position:
- Ensures the efficient planning, provisioning, installation/configuration, maintenance, and/or operations of the hardware and software infrastructure required to build, validate, and release a wide variety of hardware and software products and projects.
- Works closely with development and quality teams to derive infrastructure design requirements, build, test, and automate tools appropriate to the project, and/or implements and maintains of those systems within the constraints imposed by Intel enterprise infrastructure (IT) and other governing bodies.
- Owns the endtoend delivery pipeline, including source code management, versioning/tagging strategy, component build and packaging, test automation tooling, release staging, acceptance and/or indicators, required security and IP scans, any third party conformance tools, artifact storage and distribution, and disaster recovery planning.
**Qualifications**:
Minimum Qualifications:
- You must possess Bachelor's degree in Computer Science or equivalent Degree or higher.
- At least 2 years of experience providing technical support and maintenance for computers and warehouse electronic devices.
- Intermediate knowledge in MS Windows environment, Android environment, PC hardware knowledge and barcoding devices setup and functionality.
- At least 1 year of experience with label printers (e.g. Zebra, Honeywell or similar)
- Advanced English level
- Costa Rican unrestricted work permit.
Preferred Qualifications:
- A plus will be knowledge in Service Now, MS SQL and scripting language like PowerShell and Python.
- Operational understanding of the industry standard ITIL service management framework.
- Familiar with Agile/SAFE and DevOps methodologies.
**Inside this Business Group**:
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.**
JobType
Hybrid
