Incident Manager - Hm

**Incident Manager (Remote)**

**Heredia, Costa Rica**

SGF Global is looking for a Incident Manager, for IT enterprise in Heredia, Costa Rica.

**Overview**:
The Incident Manager establishes policies, processes, and systems for the implementation of a quality incident management process.

**Requirements**:

- Bachelor's Degree in Computer Science or related field
- Experience in problem analysis and process documentation
- Experience working in cross-functional, collaborative teams
- Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- English C1
- Full Time (8h)

**Duties and Tasks**:

- Monitors trends in incidents and issues.
- Understands own work area professional concepts/standards, regulations, strategies, and operating standards.
- Makes decisions regarding own work approach/priorities and follows direction.
- Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.