When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
**Location/Division Specific Information**
Lagunilla, Costa Rica
- Discover Impactful Work:
GBS is a key International function within Thermo Fisher Scientific, which will offer significant and far-reaching opportunities for long-term career progression within the company.
- A day in the Life:
- Responsible for delivering the Service Delivery Model by translating customer requirements (As Is State) into the Future State, by completing:
- Process & FTE Analysis, Process Flows, To Be Org Structure, Hiring Plan
- Coordinate, lead and facilitate Process Design Workshops with key Partners
- Prepare and lead e Transition Plan (Project Plan), aligning it with Enabling Technology delivery program plan, collaborating with horizontal workstreams to address workstream inter-dependencies
- Track results and provide regular reports on transition status to project team and key partners, leading and adjusting for any changes in scope or schedule
- Responsible for the creation & Implementation of the Interaction Model
- Lead Knowledge Transfer Progress & execution through to Hyper-care support, with Business, Operational teams, IT, and other functions
- Work with GBS Recruiters to ensure that the adequate numbers of the required resources are recruited timely and an accurate pipeline is in place
- Collaborate with horizontal workstreams to address workstream interdependencies through transition
- Responsible for leading & delivering the end to end processes from the "Pitch" to "Catch" sites, through to steady-state, and consequent handover/sign off to the GBS Operations Lead within the agreed timeframe & criteria
- Maintaining the relationship and communications with partners
- Support in the development/coaching/ of the GBS Design & Implementation team members
- Keys to Success:
**Experience**
- Outstanding time management, planning and priority setting abilities
- Ability to cope with meeting tight scheduling
- Sound workshop facilitation skills, including the ability to difficult or intricate messages in a measured and clear manner
- Possess the ability to manoeuvre in ambiguous situations, being able to decide and respond quickly & accurately without knowing the total picture
- Committed to meeting the expectations and requirements from internal and external customers, establishing and maintaining good business connections
- Make decisions in a timely manner, based upon mixture of analysis, wisdom, experience and judgement
- Good at counseling others, setting stretching objectives, brings the best out in people and is a good communicator. Practices active listening
- Can efficiently cope with change and can comfortably look after risk and uncertainties
- Have interpersonal savvy, good negotiating skills, resolving issues and the ability to learn on the fly
- Knowledgeable about how organizations work and knows how to get things done both through formal channels and the informal network
- Pursue everything with energy, drive and a need to finish, seldom gives up before finishing, especially in the face of resistance or setbacks
- Advanced MS Excel skills to collate, present and analyse large amounts of data.
- Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.
**Knowledge, Skills, Abilities**
- 4+ years as a Service Design & Implementation Manager with excellent service management experience in one or more of the business processes: Finance, HR, Customer Service
- Outstanding engagement, communication and interpersonal abilities
- Ability to lead conflicting priorities
- Travel is required
- Robust analytical skills, highly energized
- Ability to identify and understand the (internal and or/external) customer's needs
- Sound written and spoken English - additional European language an advantage
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support