**Responsibilities**:
- Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk, risk for example.
- Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.
- Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.
- Assists in assessing current status of all regulation related controls
- Recommends control enhancements as needed
- Identifies best practices to be shared with global Citi businesses
- Develops and maintains tracking metrics for management reporting and escalation
- Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.
- Develops a broad and detailed understanding of the organization's landscape, culture and technology.
- Understands the various businesses and the applicable regulations which govern
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- Minimum 6 years of working experience in Operational Risk is a must.
Other risk and control disciplines would be a plus - credit, and market.
- Advanced English level
- People management experience
- Experience in Internal Audit or Financial Control would be desirable.
- Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically
- Management of a global operations and a complex environment that includes global teams.
- Excellent communication skills - verbal & written
**Education**:
- Bachelor's/University degree finished.
Master's degree is preferred.
**HRSS Responsibilities**:
- ** Support Control Programs**:Provides significant global support to critical risk and control initiatives and programs, including but not limited to Records Management, Continuity of Business and Wide Area Disruption, End User Computing management and retirement, Manager Control Assessment (MCA), Governance Risk and Compliance (GRC), business monitoring, coordination of SOX deliverables, reporting of risk metrics and best practices.
- ** Control Environment**: Provides guidance to HRSS operations teams with respect to policies and practices to enable employees in supported business units to identify risks and evaluate exposures of control deficiencies, analyze and determine root cause, and ensure management has effective and timely remediation plans.
- ** Audit Support**: Supports engagement with internal and external audit parties for HRSS supported processes.
- ** Process Reviews and Issues Management**: Conducts and supports reviews to understand the end-to-end processes, evaluate key controls, identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans.
Supports Corrective Action Plan tracking and reporting for supported processes.
Manages and reports control issues with transparency.
- Support communication to staff & management on initiatives, timelines, and status including heat maps, dashboards, Senior Management packages, etc.
- Build and maintain knowledge in effective business process internal controls, including COSO risk and internal control framework, and help develop educational, training, and awareness materials for consumption by individuals in HRSS.
- Provide support to Risk & Control Management in implementation of Citi-wide initiatives and projects, including key corporate policies and procedures.
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting