This is a position on the Talent and Learning Shared Services team.
The Learning Systems Implementation Support Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; implementation of new tools being brought into in the learning eco-system, upgrade and sprint cycle testing support, assistance with production support issues, and cross border data clearance assistance.
Additionally, the Support Analyst serves as the liaison between operations staff, stakeholder services, and project/product managers.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform systems testing and tracking of issues/defects for new and existing learning tools
- Provide production support to existing learning tools
- Perform statistical and operational studies using analytical skills and knowledge of data analysis tools and methodologies
- Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
- Resolve varied and complex issues using professional judgment, discretion, and business expertise
- Provide informal guidance and training to new and lower level team members, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 2-5 years of relevant experience
- Experience with Learning systems, preferred
- Systems testing knowledge is necessary
- Proficient in Microsoft Office
- High level knowledge of related to industry standards and practices
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Consistently demonstrates clear and concise written and verbal communication skills
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
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This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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