The Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.
**Responsibilities**:
- Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met
- Use judgement and initiative to address and/or escalate requests in a timely manner
- Educate employees on how to efficiently utilize self-service tools through direct access channels
- Assist in process improvement efforts to increase efficiency and employee satisfaction
- Monitor and manage centralized mailboxes
- Participate in projects, as needed
**Qualifications**:
- 2-4 years of relevant experience
- Working knowledge of HR business processes
- Experience in identifying process improvements and supporting associated implementation efforts
- Proven analytical skills and attention to detail required
- Consistently demonstrates clear and concise written and verbal communication
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to work in a team-oriented environment
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Responsibilities:
**Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls and cases in a contact center environment.** Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the specialists when needed to fulfill the requests.
**Requirements**:
**English level**:Intermediate-advanced**
High school diploma required.
MS Office (Excel, Power Point, Word, Outlook)
Analytical and problem-solving skills.
Consistently demonstrates clear written and verbal communication skills.
Adaptable to changes
Managing Diversity & Cross-Cultural Understanding
Teamwork
**Desirable**:
**Customer service previous experience**
- **Job Family Group**:
Human Resources
- **Job Family**:
HR Advisors & Generalist
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting