Job Summary:
**Responsibilities**:
- Maintain a polite, helpful, and professional manner always.
- Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization.
- Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where possible.
- Serve as an escalation point of contact for global HR Service partners working to resolve portal navigation and HR/Payroll policies and procedure issues.
- Field specialized inquiries within the Global, HR Services team based on service level agreement.
- May seek guidance or transfer for more complex and/or confidential inquiries.
- Assure information is complete, accurate and approved by leadership.
- Perform intake, sort, track and distribute electronic documents that may be received, and other duties as assigned.
- Identify common problems and escalate them to leadership, along with possible suggestions for improvement, where possible.
- Obtain and share associate feedback with leadership to ensure services continually improve
- Respect associate confidentiality always.
- Assist with transactions and other responsibilities as assigned according to proper procedure, policy, and direction.
- Participate in audits to uncover opportunities for training peer global HR Service partners and enhancing the knowledgebase.
- Participate in audits in support of driving compliance and accountability
- Assist leadership with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately.
- Assist with monitoring and evaluating HR transaction workflow.
Skills and Experience:
- Education Level : bachellors degree in related field or advanced student
- 6 months of experience in HR shared services- English Level of a B2+
- Computer skills and experience
- Demonstrated verbal and written communication skills
- Experience with case management tools such as Service Now and HR Systems as Workday