**About Us**
We are more than a specialty finance company providing debt recovery solutions for consumers.
We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.
We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.
If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
**PRINCIPAL **RESPONSIBILITIES**
- Functions as a contact for human resources (HR)-related questions, concerns, and issues.
Responds promptly to employee questions and concerns, or refers employees to the appropriate HR team when appropriate.
Develops and maintains professional, respectful, and trusting working relationships with employees and business leaders in order to provide effective HR support.
- Create documentation for supported processes, and ensure those documents and procedures are consistent and accurate.
Update SOPs and other documents as requested by the supervisor.
Provide end-to-end support of new hire administrative processes, ensuring quality assurance including SOX guidelines are maintained.
- Resolve tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data.
Seamlessly direct incoming inquiries for resolution when escalation is required.
- Maintains and/or ensures that employee personnel files are in compliance and up to date.
- Conducts pre-employment assessments.
Processes and ensures appropriate filing of relevant paperwork.
Supports new employee orientation, ensuring all new employees are aware of company values, goals, policies and procedures.
Processes applicable new hire paperwork.
- Provides basic HRIS administrative support through SNOW tickets.
Provides relevant reports as per SNOW tickets.
Administers HRIS tasks to include processing of new hires, rehires, terminations etc.
Supporting coverage of rest of team as needed and providing support for other duties as assigned.
**Requirements**:
- Preferred Bachelor's Degree in Human Resources, Psychology or related field.
- English B2+ (Fluent).
- 1-2 years in an HR support role.
- PC Skills: Microsoft Excel, Outlook, PowerPoint and Word.
- Customer service oriented.
- Nice to have: Service Now, Snow Tickets and Workday.
**What We Offer**
We understand the important balance between work and life, fun and professionalism, and corporation verse community.
We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.