**Who we are**
Blankfactor is a global service provider.
We offer mission-critical full-stack development, management, and consulting services to supplement our clients' teams or manage end-to-end delivery of custom software solutions.
Headquartered in the United States, we have offices in Bulgaria, Colombia, and Costa Rica.
Our culture anchors on expertise, excellence, and care for our talent and our clients.
**Position**
As an **HR Manager**, you will be part of a small HR team, currently shaping, and will focus on a variety of HR duties, including HR operations, benefits administration, payroll coordination, employee relations, and reporting.
You will be part of a quickly growing office in Costa Rica, collaborating in the building up of all our HR needs and working closely with our Technical Division, Finance, Marketing, Design and Executive team, while reporting to the Lead HR Manager, located in Bulgaria.
In addition, you will be responsible for the overall experience of Blankfactor's employees, especially the physical workplace, technology, and policies that shape Blankfactor's culture in the San Jose office.
**What You'll Do**
You will play a central role in fostering collaboration and boosting productivity in the office.
You will ensure employees have a consistent experience across all Blankfactor offices, no matter where they go.
While you might need to put out little "fires' ' every day, you also need to be able to juggle long-term projects, such as company events, retreats, or contributing to developing a competitive benefits package.
You should know enough about facilities and IT and be willing to learn more of those skills.
**Responsibilities**
- Coordinate hiring and onboarding by being the face of the company for newcomers and responsible for managing full onboarding, including collecting all documents, contract preparation, and benefits administration;
- Prepare and process paperwork, which includes coordination with the payroll provider for contract registration, and collection of due on-hire papers, as well as document translation;
- Coordinate payroll with BF's external vendor;
- Maintain HR employee database and files in both online and hard copies amenable to company policies;
- Be a point of contact with the Health and Safety provider and coordinate changes that must be implemented, ensuring compliance and following up with employees;
- Stay up to date with the latest developments in labor legislation and regulations;
- Coordinate benefits administration;
- Participate in internal or external events organization;
- Interact with various teams, management, and vendors;
- Handle confidential information in a professional manner, respecting privacy while maintaining company confidentiality;
- Offer backup support, when needed, on recruitment, performance management, learning and development, and ad-hoc HR activities;
- Oversee exit interviews and procedures;
- Source and oversee contracts and service providers for functions such as catering, cleaning, and parking, among others;
- Advise on measures to improve the efficiency and cost-effectiveness of the facility;
- Carry responsibility for key contracts by overseeing service delivery outcomes
- Collaborate with external and internal partners (Vendors, Business Leads, Finance, HR, Legal) to gather business requirements and define program objectives;
- Help with office relocations;
- Oversee facility maintenance coordination;
- Manage renovations and refurbishments;
- Liaisn with the building administration;
- Oversee local Office Management team and delegate tasks, as needed.
**Requirements and Technical Skills**
- Bachelor's degree or equivalent in Human Resources, or similar fields preferred;
- 3+ years of previous experience in Human Resources;
- Hands-on knowledge of Costa Rica labor legislation, some accounting, and previous payroll experience is a must;
- Proficient with Microsoft Word, Excel, and Outlook;
- Excellent command of English (spoken and written);
- Dedicated and independent, professing excellent collaboration skills;
- Comfortable working with others from a variety of backgrounds and cultures;
- Trustworthy and empathetic;
- Holds a driving license.
- High-level management abilities, strategic thinking, and leadership skills that allow management of service delivery across functions and departments;
- Strong understanding, of creating and implementing effective workplace solutions;
- Management experience or Workplace Services experience;
- Excellent verbal and written communication skills, ability to present in a formal setting, as well as maintaining informal relations (i.e.
different vendors and external contractors);
- Understand technological advances, changing management and organizational leadership, and compliance requirements that drive workplace strategies.
**What we offer**
- Competitive salary;
- Space to develop and advance professionally in a fast-developing company;
- Complimentary social