The Customer Care Specialist maximizes the value of HR Services and Operations by providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees.
**What you´ll do for Us**
- Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for HR processes as payroll, benefits, workday or policy inquiries and other HR related requests
- Determine and provide accurate first contact Resolution and key on demand data when necessary
- Ensure the best customer experience by managing our associates' cases from end-to-end and anticipating future possible questions
- Add value by actively identifying process improvements, proactively raising missing or incorrect information that needs to be optimized, making sure these gaps are properly logged.
- The proper usage of all available tools and an appropriate case management
- Be responsible for all cases assigned, making sure to follow up with each of our vendors and teams involved, to provide exceptional service and to meet the established resolution time
- Keep a constant and proactive communication with our partners from different teams
- Be responsible for your career and development, identifying growth opportunities and working with your manager on your development plan, combining self-awareness, action and intentionality.
**Technical Skills**
- Human Resources Experience (preferable)
- Customer-centric mindset
- Experience interpreting data and drive Customer value
- Strong customer service skills
- Good at task/time management and following up on outstanding items
- Strong problem-solving and analytical skills
- Strong communication, oral, written, listening and interpersonal skills
- Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
- Ability to develop networking and collaborate with other departments and stakeholders.
- Ability to manage in a virtual working environment, fully utilizing technology and communication tools
- Spanish 100%
- English 90%
- French 90% (preferable)
