The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Ensure proper management for all cases assigned to the Core HR Delivery - Global EIB assignment groups within agreed SLA goals
Perform analysis, validation, and execution of WD EIBs (Mass Uploads) in accordance to established processes and controls
Prepare reports and administrative requirements that may be required of the Core HR Delivery Global EIB team
Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaises with multiple teams across the Operations department
Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
Resolve moderately complex HR issues conferring with managers when necessary
Assist progressively larger or more complex employee populations and participate on cross-Citi projects
Acts as SME to senior stakeholders and /or other team members; Assume informal and formal leadership role within team as well as coach and train new recruits
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years of relevant experience
Previous relevant experience with Workday preferred
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Workday Experience
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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