The Human Resources (HR) Delivery Partner is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.
**Responsibilities**:
- Ensure proper management for all cases assigned to the Core HR Delivery - Global EIB assignment groups within agreed SLA goals
- Perform analysis, validation, and documentation of current and future state in relation to employee data changes prior to and post completion of mass uploads
- Prepare reports and administrative requirements that may be required of the Core HR Delivery Global EIB team
- Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
- Responsible for HR delivery and implementation across the employee lifecycle
- Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
- Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
- Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
- Work with all key stakeholders including, HRA, manager, employee, Employee Relations (ER), Legal, as well as build and maintain partnerships to foster trust and accountability
- Resolve moderately complex HR issues conferring with managers when necessary
- Assist progressively larger or more complex employee populations and participate on cross-Citi projects
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years of relevant experience
- Previous relevant experience with Workday preferred
- Proficient in Microsoft Office
- Knowledge of applicable US Employment laws
- Working knowledge of industry standards and practices
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Advanced English is a mandatory requirement
- ExcelIntermediate
- Advanced
- **Job Family Group**:
Human Resources
- **Job Family**:
HR Advisors & Generalist
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting