The HR Coordinator - Data acts as the first point of contact for employees and HR staff for inquiries including, but not limited to HR Policies & Procedures, HR Systems, Benefits, Payroll and Compensation. This role is also responsible for performing back-end transaction/data processing, ensuring that data is accurately loaded in the appropriate systems and in alignment with applicable policies, processes and procedures, in order to generate meaningful reports. This role contributes to accuracy and integrity of critical HR data such as time, benefits etc that drive accurate employee payroll and other critical processes.
**JOB FUNCTIONS**
- Receive and manage requests via a case management tool, operating to meet and exceed established SLA's
- Assist and educate employees on existing self-service information for Tier 0 queries.
- Maintains follow-up and keeps employees fully informed on progress of query, as per established service-level agreements - Tier 1 queries.
- Ensures the ticket is fully updated until the issue is resolved and communicated to employee.
- Uses HR Knowledge Base tools to identify and respond with resolutions quickly and accurately.
- Categorizes tickets as per level of priority as well as HR specialty.
- Identifies and participates in continuous improvement initiatives.
- Complies with all applicable Sysco standards and policies
- Ensure compliance with Data Privacy & Protection Guidelines and relevant legislation.
- Partner with operating companies to remove roadblocks and errors and implements a business process for Workday, eTime, incentive, and other payment data to be fed to Payroll
- Drive and optimizes business processes for time data maintenance and demonstrates understanding of the various systems that house human resources and payroll data as well as the integration between those systems and the time system.
- Works with human resource management system (HRIS), business technology, and payroll teams to deliver and maintain a high level of payroll accuracy rate
- Provide functional and transactional expertise in support of HCM implementation and upgrades (eg Workday HCM, Workday Payroll etc)
- Support HR Operations and HR leaders to drive adoption and adherence to Workday HCM and Business process
**Requirements**:
- 1-3 Years' experience in an HR support services or HR Administrative role group OR minimum 1 year experience as HR Generalist
- Demonstrates customer service orientation.
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to details, use time effectively and adhere to established service-level agreements.
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
- Ability to work in a fast-paced team environment
- Experience with case management tools, including telephony system
- Bachelor's Degree in HR, Business or related field OR minimum 3 years' experience in HR support/administration or HR Generalist in lieu of degree
- Experience in Workday HCM, ADP eTime and Payroll
- Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel);
- SalesForce case managment
- Talk Desk call center telephony system
**Benefits**
- Hybrid (2 days working at Ultra park II Lagunilla, Heredia and 3 days WFH)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off