Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.
While we work in science, there's no magic formula to how we do it.
Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.
In exchange, we let our people own their careers.
Their ideas, big and small, genuinely improve the world.
And that's the kind of work we want to be part of.
The **HR Coordinators Supervisor** position is responsible for the accurate and timely delivery of the day-to-day operational Global Employee Life Cycle (ELC) Services within the Costa Rica Service Hub.
The post holder will be responsible for driving Country transitions by the Global HR Operations model, team management and development, and driving quality and SLA compliance.
The post holder will also be the second point of contact for escalations, complex queries, and managing key stakeholder relationships.
**Key responsibilities**:
- Ensures the team delivers accurate and timely HR administrative support to stakeholders such as new starters, current employees, managers, and the HR community, ensuring adherence to HR procedures and processes.
- Lead and develop a team of Team Leaders and HR Coordinators, responsible for the overall direction, performance management, coordination, and evaluation of the team.
Manages the team and ensures high-service delivery and execution.
- Ensure operations according to defined KPIs and SLAs.
- Owns and oversees the transition of administrative services from countries within each region into the Costa Rica Hub; providing trackable project plans and regular updates to the key stakeholders.
- Create and leverage metrics to analyze and monitor operations to ensure a high level of customer service, efficiency, and compliance.
- Interacts and works closely with other HR Services teams and the wider HR Community to deliver best-in-practice vices to the Business.
- Drive continuous improvement to increase productivity, quality, and service.
- Ensure Managers, Employees, and the HR community are adequately informed on changes, processes, and developments to the function.
- Sustain a win-win relationship with external vendors, as well as monitor vendor performance through routine and/or project work.
- Works with the Head of HR Services Americas to standardize processes and improve efficiencies within the team; also collaborating with the global process owner and relevant HR Communities.
- Lead ad-hoc projects as necessary and perform other duties as assigned.
**Key requirements**:
- Advanced English language, both written and verbal.
- German, French, Dutch or Italian language is a plus.
- Bachelor's degree in HR, Administration, or a related field.
- Proved experience using Lean Six Sigma methodology.
Green Belt required.
- Advanced experience in a Shared Service Center, with a proven track record leading regional or global service delivery teams, in an HR services environment.
- Knowledge of US federal/state/country-specific laws and regulations.
- Excellent knowledge of Workday HR Processes and working experience with CRM/ServiceNow.
- Efficient handling of standard IT Applications, preferably MS Office & MS Visio.
- Strong analytical skills and problem-solving ability.
Every day, Lonza's products and services have a positive impact on millions of people.
For us, this is not only a great privilege but also a great responsibility.
How we achieve our business results is just as important as the achievements themselves.
At Lonza, we respect and protect our people and our environment.
Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.
In return, we offer the satisfaction that comes with improving lives all around the world.
The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.
**Reference: R50479**: