Job DescriptionThis exciting role is an important part of our Experian HR team!The HR Associate has an important role in delivering an excellent experience to our employees and managers, providing advice on HR policies, procedures and fulfilling requests.If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR Generalist, HR Analyst and HR Service roles. As we grow, you can build and grow your career with us.?What you'll be doingThe HR Associate is the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Associate provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.Complete requests from employees, creating written documents when required to meet regional laws or compliance.Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes.Following process mapping and ensuring standard practices are implemented.Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration.Meets defined SLA metrics for providing accurate, consistent, and timely services.Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.Documenting inquiries through ticketing and case management solutionLeverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.QualificationsMore about you:Preferably 2 – 3 years' experience as a HR GeneralistBe passionate and proud of delivering a great customer experience -delighting our employees & managesExperience in a HR Shared Services/ Delivery Center environment would be an added advantageGood command of the English Language; in both written and oral communicationComputer savvy in using MS Office; with knowledge of Oracle an added advantageMeticulous and have an eye for detail and data accuracyPossess good team spirit and ability to work independentlySystematic with ability to initiate process improvements and "challenge" current practices and bring the necessary support to its stakeholdersWhat we are looking for:A growth mindset and a desire to challenge established practicesSkilled in collaboration amongst wider teams, passionate about empowering solutions to maximize performanceResilient and able to work under pressure to deliver a pragmatic solutionCreative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutionsAnalytical, meticulous with a passion for dataAlways focused and outcome driven as well as champion our valuesAdditional InformationExperian Careers - Creating a better tomorrow togetherOur benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect#LI-ML2 #LI-Remote
