HPE Aruba Networking Technical Consultant
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".
Creating new customer experiences by building intelligent spaces and digital workspaces.
We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues.
You will work closely with our Engineering team (L3).
Your ability to successfully **troubleshoot complex networking issues** is the key skill necessary for this position.
**In a typical day as a HPE Aruba Networking Technical Consultant you would**:
- Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
- Document issues and work with engineering if needed to provide fixes.
- Provide technical expertise and guidance during testing
- Manage critical customer issues and facilitate communication between customers, sales and engineering;
- Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
- Participate in new product development, internal training, and other support related activities
- Help define and develop support processes and tools as appropriate
**What you are great at**:
- Experience in routing protocols such as OSPF and BGP.
- Knowledge of networking, understanding of packet flow and TCP session establishment
- Experience in configuring and troubleshooting VRRP and VRF deployments.
- Experience in troubleshooting bandwidth, latency and loss network performance issues
- Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
- Solid understanding of WLAN is a plus and Security protocols for LAN/WLAN
- Solid understanding WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
- Knowledge/ understanding of SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV
**If you have**:
- Advanced English level
- Portuguese is a plus
- ** 2-3 years' work experience in Networking support**:
- 2+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company
- ** Industry networking certifications for LAN and WLAN (Aruba desire) but not limited to CCNP, CWNP,Comptia or equivalent.
**
**Work schedule**: M-F 8 pm to 5 pm
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element!
Want to know more about it?
Then let's stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.