Emerson Enterprise IT offers standardized managed Services Emerson locations in the Global/Remote Data Centers, Multi Cloud and On-Premise locations. This operational role is key within Hosting and Compute team that is responsible for managing Virtualization, Linux, Windows, Nutanix, Data Protection and Storage. Works under limited supervision of Hosting and Compute management and team, both independently and with other members of the team to respond to Service Requests, Problems, Incidents and Change Requests.
**In this Role, Your Responsibilities Will Be**:
- Advanced understanding Virtualization, NSX-T, Storage, Data Protection, Windows, and Linux/Unix environments
- Advanced working knowledge of VMware products
- Cloud capacity planning management and metrics reporting
- Detailed problem-solving and troubleshooting of all above enumerated technologies
- Extensive experience in managing enterprise level environment in both pure cloud and hybrid setup
- Demonstrate advanced operational network knowledge of routing & switching technologies
- Understanding of load balancing and firewalls concepts
- Ensure proper data backup configuration and monitoring, and on-demand or test restores, tape management included.
- Mentor team members to foster an inclusive, stronger support team
- Work with users to troubleshoot and solve complex operational issues
- Assist in working with vendors and datacenter technicians for installing/troubleshooting/replacing hardware as necessary
- Assist in maintenance activities outside of normal business hours, based on a set of well-established standards and procedures
- Able to work effectively across organizational and geographical boundaries with little to no supervision
- Desire to gain new skills
**Who You Are**:
You push yourself and help others achieve results. You create teamwork allowing others across the organization to achieve shared objectives. You provide timely and helpful information to individuals across the organization.
**For This Role, You Will Need**:
- Detailed knowledge of Microsoft Word, Excel, Teams, SharePoint, etc.
- Extensive knowledge of scripting languages and techniques
- Superior communication skills. Must be proficient in English (written and verbal)
- Could certifications for Azure, OCI, AWS
**Preferred Qualifications that Set You Apart**:
- Bachelor's degree in computer science or related technology/engineering discipline preferred or equivalent experience required (4+ years)
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.