Heredia Customer Support Representative (Hybrid)

**Objective**:
Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully.

**Hard skills**:

- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>).
- Advanced level of comprehension of English.
- Proven call center experience (must).
- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.

**Soft skills**:

- Capability to assimilate a dynamic environment.
- Stress management.
- Maintenance of confidentiality of information.
- E-mail etiquette.
- Problem-solving skills.
- Customer services.

**Responsibilities**:

- Ensure customer satisfaction with each call.
- Speak clearly and concisely in all communications, providing complete and accurate information.
- Meet and exceed any and all metrics as required by the client, including average handle time, quality assurance, customer service.
- Follow up with the customer until the issue is resolved.
- Demonstrate positive phone presence through empathy, de-escalation, and soft skills.
- Be aware of current procedures to offer accurate information.
- To keep all equipment and tools under his/her responsibility in excellent conditions.

**Benefits**:

- Educational reimbursement.
- Medical Service.
- Referral bonus.
- Wellness Program.