**About Us**
Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.
**Job Summary**
Are you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we're on a mission to empower individuals to help our customers to optimize their health and well-being. Our innovative services and support are designed to help out global community gain a deeper understanding of their health, lifestyle and sleep quality-pillars we believe are essential for a healthy, fulfilled life.
**Requirements**:
- **Advanced English Speaker. Fluent in verbal & written English. (85%>) (must)**:
- **Full Schedule Flexibility: To work all schedules (weekdays & weekends) (must).**:
- **1 year of proven experience in customer service, with focus on live interactions in chat and/or phone channels (must).**:
- To adapt to changing policies and guidelines.
- To work independently and collaboratively in a fast-paced environment.
- Proficient in troubleshooting orders, shipping, and operational issues.
- Familiarity with CRM systems and knowledge base tools.
- Excellent written and verbal communication skills.
- To convey technical information in a clear and concise manner:
- To be the voice of the customer, advocate for an experience aligned with the brand.
- To share feedback through appropriate channels.
- To possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
- To demonstrate ability to handle challenging customer interactions with professionalism To collaborate with cross-functional teams and contribute to a positive team environment.
**Responsibilities**
**Customer Support**:
Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues.
**Technical Troubleshooting**:
Resolve technical issues related to software, hardware, and connectivity with precision.
Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
**Customer Interaction**:
Deliver premium customer service through both chat and phone channels.
Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.
**Proactive Problem-Solving**:
Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
**Product Knowledge**:
Maintain up-to-date knowledge of our products and services to effectively assist customers.
Contribute to the creation and updating of knowledge base articles for internal and customer reference.
**Empathy and Communication**:
Demonstrate empathy and active listening skills during customer interactions.
Communicate complex concepts in a clear and understandable manner.
**Quality Assurance**:
Adhere to established quality standards in all customer interactions.
Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.