As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Position Summary**:
**Key Responsibilities**:
- Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
- Protect data, system security and data privacy
- Assist with IT projects and roll-outs
- Keep IT management up to date on progress and occurrence of any issues at supported sites
- Provide agreed IT services for one or more sites
- Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
- Participate in quality solution and improvement processes to resolve common user requests and issues
- Assist with any infrastructure changes to improve performance, cost, or functionality
- Escalate problems as necessary
- Participate in site compliance, especially with regard to IT directives, policies and initiatives
- Assist the local business leaders with coordinating business and IT support activities
- Keep track of IT inventory (Hardware, Software Licenses) and validation status
- Maintain IT related documentation
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access**: