**What You Will Be Part Of**
When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you will be supported in achieving your career goals.
**Position Description**
**Qualifications**
- BA degree OR equivalent combination of education and experience
- Bachelor's degree in computer science or a related field
- 2+ years of experience in technical support or a similar role
- Proficiency in Windows and Mac operating systems
**Roles & Responsibilities**
- Fix and diagnose hardware, software, and network systems issues
- Identify and increase critical issues to senior technical staff as needed
- Maintain accurate and detailed records of all technical issues and resolutions
- Enforce to standard procedures, follow detailed processes, and identify and bring up inconsistencies with standard operating procedures, and knowledge articles
- Follow up with clients to ensure their issues are resolved to their happiness
- Stay up to date with the latest technology trends and advancements in the industry
- Collaborate with team members to develop and implement new technical solutions and process improvements
- Deliver training and support to clients on new technology systems as needed
- Attend meetings and training sessions to know the latest with organizational changes and updates
**Minimum Requirements**
- Knowledge of networking, VPN (Virtual Private Network), and remote access tools
- Excellent problem-solving and analytical skills
- Ability to make decisions within defined criteria
- Strong verbal and written communication skills
- Ability to work independently and multi-functionally with team members - Strong time management and organizational skills
- Ability to adapt to changing technology and client needs - Good attention to detail and accuracy
- Ability to work with partner service providers to order equipment or additional services, dispatch vendor or in house field service, and provide a customer centric handoff to other service providers
- Prior experience with Service Now or a comparable SM (Service Management) Application
**Required & Technical Skills**
- Fix and support peripheral devices
- Software installation at PC level.
- Read, Write and Speak local language.
**Desired Skills**
- ITIL Certified
- A+ Certification
- Network+ Certification
- Certified Apple Support Technician
- Cisco CCNA Certification
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access
