Hardware Technical Support

**Objective**:

- Provide high-quality and effective technical assistance to customers experiencing technical hardware issues.
**Hard skills**:

- Advanced English Speaker.
Fluent in verbal and written English.
High Proficiency level (85%>) (must).
- Cisco CCNA Modules 1 Completed
- Basic knowledge of Windows operating systems and Office.
**Soft skills**:

- Schedule flexibility (must).
- Negotiation Skills.
- Advanced facilitation skills.
**Responsibilities**:

- Identify the root cause of a case, by troubleshooting and isolating the issue.
- To follow up on the customer's issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
- To document all interactions and steps taken towards case resolution, in a professional and accurate matter.
**Benefits**:

- Educational reimbursement.
- Growth Opportunities.
- Temporary Work at home.