About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
The Global Performance Lead is responsible for the global JLL-at-Amazon GREF account Performance Management strategy and leads the global team in the exceeding performance goals, specifically in reference to KPIs and opportunities to build on team productivity.
This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the JLL-at-GREF account team.
Job Responsibilities
Deep understanding of contract key performance indicator and reporting requirements and client expectations.
Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the JLL-at-GREF account management level.
Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices.
Act as Program Manager for performance initiatives for the JLL-at-GREF account.
Identify savings, performance and improvement opportunities
Regular reporting and updates to clients and leadership team, ensuring full understanding of progress, direction and expected results at all times.
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
Education/training
Bachelor's degree or equivalent work experience required
Six Sigma Green Belt certification a plus
Related experience advantageous
Years of relevant experience
5 years relevant work experience
Skills and knowledge
Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management.
Must be highly credible in front of senior executive-level client personnel.
Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
Team-building.
Key stakeholder and collaborators are geographically dispersed.
Getting results from ad hoc groups of disparate people is critical.
Flexibility.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.