Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Information Technology & Systems
Schedule: Full Time
Shift: Day Shift
**Company Description**:
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work closely with the security, build, and operational teams to maintain a resilient and secure network infrastructure to adhere to stringent Regulatory, Governmental, and Industry security control requirements. In this role, you will be approaching every day with a collaborative and "team" focused mentality. All while working within ITIL methodology to deliver high quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian's global network infrastructure.
A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls.
**Summary of Primary Responsibilities**
- Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
- Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
- Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
- Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
- Create technical-level communications and relationship building to gain credibility/trust of internal and external customers
- Maintain technical knowledge of Network and Cloud technologies
- Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy
**Schedules available**:
- ** Friday through Tuesday - Wednesday and Thursday off.**:
- ** Sunday through Thursday - Friday and Saturday off.**:
- ** Thursday through Monday - Tuesday and Wednesday off.**:
- ** 11:00 AM - 8:00 PM Central time - Subject to time zone changes.**
**Qualifications**:
- 4+ years of validated experience in managing network technologies in a large globally diverse environment.
- Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop.
- Proven expertise working with Global Telecommunications carriers.
- Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
- Experience commonly deployed WAN technologies and concepts - P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization.
- Experience working with Citrix Netscaler or F5 load balancers.
- Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v.
- Experience with ITIL incident, problem & change management.
- Proven ability to exercise sound judgment in complex, high pressure situations.
- Proven ability to utilize established processes and documentation.
- Problem solving mentality using internal and/or external resources.
- Excellent verbal and written communication.
- Professional goals with a focus on continual growth through development plans and goals.
**Additional Information**:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.
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