**WHAT YOU'LL DO**:
BCG Nexus Costa Rica is an innovative new office dedicated to delivering top-tier operations that cater
to the broader BCG business landscape. As a hub for regional and global functional teams, this vibrant
space fosters connections and collaboration, allowing team members to serve our esteemed BCG client
base effectively. Anticipating substantial growth in employee numbers over the coming years, this is your
chance to become a part of our Global L&D team and contribute to shaping the trajectory of our Learning
& Development operations.
**Role and Responsibilities**:
The Global L&D Service Center assumes responsibility for managing participant pools across our L&D
Journeys. We lend critical support to the planning, preparation, and executionof all journeys
encompassing tasks such as LMS management, calendar scheduling, virtual live program hosting,
training material preparation and journey performance metrics.
We are seeking a motivated Learning & Development (L&D) Assistant to join our team and take on a
pivotal role in supporting our Global Learning Journeys tailored for our consulting and business service
communication abilities, and a flair for handling multiple tasks seamlessly. This role primarily entails
overseeing the successful hosting of virtual classes and events across diverse time zones and cohorts,
ensuring a seamless and enriching experience for participants and presenters alike
**YOU'RE GOOD AT**:
The Global L&D Team is a dynamic team, constantly adapting to the evolving needs of the business.
Flexibility is a key aspect of roles within the team, and they vary based on global priorities. While specific
encompass:
- Support the planning, coordination, and execution of Global Learning Journeys, acting as a key link between participants, presenters, and event logistics.
- Efficiently plan and schedule virtual classes, considering diverse time zones and cohorts to ensure maximum participation and engagement.
- Host virtual sessions, manage breakout activities, and monitor chat interactions to ensure a smooth and interactive virtual experience.
- Manage the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.
- Maintain consistent communication with participants, addressing inquiries, cancellation requests, and logístical concerns throughout the event lifecycle.
- Coordinate with program team and conducting briefing sessions and ensuring their preparedness for each event.
- Update and maintain the training database, including participant statuses, registrations, cancellations, presenter information, and hours
- Provide analytical and control support to assess the effectiveness of programs and events, making data-driven recommendations for improvements.
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- Undergraduate degree, studies in management or communications.
- Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft Office Suite. Knowledge and confidence in Zoom is an advantage
- Proficiency in database management and data entry, ensuring accurate and up-to-date records.
- 2 years of relevant work-experience, preferred in HR, L&D or event management, experience from a professional service firm is a plus
- Experience at BCG preferred, especially understanding of BCG culture and practices.
- Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders
- Experience with working in a virtual environment a plus
- Exposure and hands on experience on LMS (SABA, Successfactors, Adobe..etc) or any HRMS system
- Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment
**YOU'LL WORK WITH**:
The Global L&D Assistant functions as a key member within the Global L&D Service Center, an
integral component of the worldwide Learning & Development Team. Operating as a "virtual, global
training team," this unit is distributed across various BCG offices. This role is embedded within BCG
Nexus Costa Rica.
Within this context, the role thrives in a dynamic, fast-paced, intellectually stimulating, and service focused milieu. The Global L&D Assistant collaborates closely with Learning & Development Program
Leads, Finance, and other pertinent segments of BCG, fostering seamless synergy