WHAT YOU'LL DO The ideal candidate will be responsible for the successful implementation, configuration and operations of software solutions supporting the firm's Legal function, with a focus on software-as-a-service platforms.
Working in an Agile squad environment, the candidate will be a hands-on contributor to all aspects of the project delivery cycle.
As a key technical resource, you will work closely with other groups in enabling new functionality, assisting with platform configurations, helping to define sprints, and partnering with members of the functional team and product analysts to define requirements.
The candidate will provide operational support within the Clears squad as well as perform all other related tasks, such as Work with vendors on tool modifications, configurations, technical support issues and future software upgrades Assist and provide technical support on issues, to ensure proper root cause analysis and quick remediation Perform technical analysis of both packaged software solutions and custom-built applications Lead quality assurance activities to ensure stability and accuracy of systems during any system or environment changes Deliver additional products to meet functional and non-functional requirements Use industry standards to ensure version controls are followed during each project or small enhancement updates Work collaboratively with team in supporting the current application environment YOU'RE GOOD AT Applying Agile product delivery methodologies and principles, including work estimation techniques Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner Leveraging strong analytical abilities and creative problem solving Defining and executing multiple tasks or more complex tasks with timely, high-quality results Actively monitoring and resolving issues with a sense of urgency, proactively communicating to keep key stakeholders and management team informed Learning new tools and technologies with a high degree of technical competence Advanced verbal and written communication skills Showing a commitment to deliver high quality work on time Expert problem-solving skills, with the ability to determine issue root causes and produce creative solutions Working with multicultural distributed team located in different time zones and have the capacity to work on multiple projects concurrently.
Excellent documentation skills Working independently with limited direction YOU BRING (EXPERIENCE & QUALIFICATIONS) College degree and 3+ years of experience in a technical analyst or similar role, either in a commercial IT setting or in consulting Proficiency in writing requirements in both agile user story and traditional formats, creating end-user documentation, writing SQL queries, and showcasing (demoing) work in process to clients Experience in working with cloud-based (SaaS) products Experience with database query language such as SQL is preferred Good understanding of security best practices Strong technical competence, with the ability to rapidly learn new tools and technologies Able to adapt easily to changing requirements and priorities YOU'LL WORK WITH You don't have to fit into a mould at BCG—there isn't one.
We seek people with strong drive, relentless curiosity, desire to create their own path, ability to work collaboratively, and the passion and leadership to make an impact.
You'll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career.
You'll be able to experience business on a genuinely global scale and learn how to bring together people from different cultures to uncover insights that challenge the status quo.
You will work closely with a cross functional team that is collaborative, passionate and that holds themselves to a high standard.
Your stakeholders are incredibly intelligent and analytical, and make business decisions with a global lens.