With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life.We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!Key Responsibilities:The Global Infrastructure and IT Operations Head is responsible for overseeing the organization's entire IT infrastructure, including cloud services, IT operations, and customer support services.This role ensures the efficient, secure, and reliable operation of all IT systems and processes, while leading a global team of IT professionals to support the company's strategic goals.KEY RESPONSIBILITIES:Oversee the design, implementation, and management of cloud-based solutions and services.Ensure optimal performance, security, and scalability of cloud infrastructure.Develop and enforce policies for cloud usage, ensuring compliance with industry standards and regulations.Manage and optimize all IT operations, including data centers, network infrastructure, and enterprise applications.Implement and maintain disaster recovery and business continuity plans.Monitor and improve system performance, reliability, and availability.Lead the global IT support team, ensuring high-quality service and support to internal and external customers.Develop and implement customer support policies and procedures.Measure and improve customer satisfaction through regular feedback and performance metrics.Collaborate with senior leadership to align IT infrastructure strategy with business objectives.Identify and evaluate emerging technologies to enhance infrastructure capabilities.Develop and manage the IT infrastructure budget, ensuring cost-effective solutions.Recruit, mentor, and develop a high-performing global IT team.Foster a culture of innovation, collaboration, and continuous improvement.Conduct regular performance reviews and provide ongoing training and development opportunities.Ensure IT infrastructure meets security standards and regulatory compliance requirements.Implement and enforce security policies and procedures to protect company data and systems.Conduct regular security audits and risk assessments.KNOWLEDGE, SKILL AND EXPERIENCE:Bachelor's degree in Computer Science, Information Technology, or a related field.Master's degree preferred.12+ years of experience in IT infrastructure management, including cloud services, IT operations, and customer support.Proven experience in a senior leadership role within a global organization.Strong understanding of cloud computing, virtualization, and network infrastructure.Excellent leadership, communication, and interpersonal skills.Demonstrated ability to develop and execute strategic plans.Strong problem-solving and decision-making abilities.Experience with ITIL or similar frameworks is a plus.Relevant certifications (e.g., AWS, Azure, Cisco, ITIL) are highly desirable.KEY COMPETENCIES:Strategic ThinkingLeadership and Team DevelopmentTechnical ExpertiseCustomer FocusCommunication and CollaborationProblem SolvingSecurity and Compliance Awareness
