Global Functions Technology - Application Support

Detalles de la oferta

This business-critical position as Application support Analyst is required to support daily production batches.
This requires research and identification from failed batches to resolutions at the quickest time.
This is a business sensitive position that requires attention to detail and quick turnaround.
Liaise between various support team across multiple vendors to provide seamless customer experience.
**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications.
This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Provide and support recommendations for improved procedures and policies.
- Work with various vendors and ensure that issue resolution is as per Citi's standards and there is timely notification to the customers for the ongoing production issues.
- Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
- Assist and support in achieving departmental goals and objectives.
Provide direct assistance to users in using and interpreting software tools and products.
- Interact with software vendors to provide best solutions to business problems.
- **Technical Qualifications**:

- 3-4 years' experience in handling production support activities, identifying and resolving technical issues.
- Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Should have good expertise in database level analysis to trace issues to closure.
Also, should have extensive experience in writing complex and efficient SQL DML statements.
- Should be aware of various scheduling tool.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Intermediate/advanced English - ability to speak fluently
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

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