**Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services Team located in Costa Rica.
Be part of what's next!
**Job Summary**:
The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.
Primary Responsibilities include but are not limited to the following:
- Collaborates with cross-functional teams to manage global order to cash process
- Sourcing, Transportation, and delivery of orders throughout the entire supply chain
- Own and manage all aspects the customer relationship
- Single point of contact for all direct customer inquiries
- Product
- Order Status
- Complaint
- Ensure accurate/timely order entry
- Ensure accurate pricing
- Strong verbal and written communication
- Anticipate and identify customer requirements
- Make process improvement recommendations
**Basic Qualifications**:
- Bachelor's degree from an accredited university or 2-3 years of equivalent work experience in Customer Service, Order Management or Finance.
- English proficiency
**Preferred Qualifications**:
- 1-2 years combined experience providing direct customer service and/or serving in a client facing role where product crosses borders
- Being fluent in Portuguese is highly attractive
- 1+ years experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing
- 1+ years experience working with global companies in a matrixed structure: Engaging with divisions and subsidiaries and end customers
- Must be able to multitask and adapt to a rapidly changing environment
- Experience with Sales Reports generating, analyzing and presenting data in an easy to understand format
- The individual must be highly organized & able to work in a fast paced environment
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