**Key Responsibilities**
- We are searching for a highly motivated and enthusiastic person who will provide front line support Citi's proprietary technologies.
The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Communicate effectively with operations, technology, and business partners on a regional or global basis.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Interact with software vendors to provide best solutions to business problems.
- Participates in disaster recovery testing
- Develop and maintain technical support documentation.
**Qualifications**
- Working experience with Unix or Linux environment.
Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Working experience supporting relational databases - Oracle, Microsoft SQL.
Should have good expertise in database level analysis to trace issues to closure.
Also, should have extensive experience in writing complex and efficient SQL DML statements.
- Experience in Incident, Problem Management: Incident tracking & reporting.
Managing ticketed query system.
ServiceNow knowledge is a plus (ITIL)
- Knowledge of scheduling tools (such as Autosys)
- Strong design & execution bend of mind to help resolve complex technical issues.
- It is desired but not mandatory to have experience with ETL/Database Development tools.
- Passion for technology
- Knowledge on data analysis and reporting tools is a plus
- Advanced English
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting