As the GDS DM Data Maintenance Administrator you will be responsible for the creation and maintenance of Customer-Vendor Master Data Accounts in the Emerson systems, including the qualification and classification of data ensuring that all information is accurate and complete, be skilled to Identify process improvements and follow approved job aids. Strong organizational, document management, and communication skills required.
Demonstrate the ability to understand, assess, and handle Master Data build and update processes. Perform create and update Customer-Vendor Master creations from different ERP managed within the Emerson Organizations.
**In this Role, Your Responsibilities Will Be**:
- Ensure and enforce proper usage of GDS and Internal control policies and procedures, customer-vendor master data quality and accuracy.
- Monitoring work queues for new requests,
- Completing work, you're doing within SLA targets.
- Issue resolution follow up with DM Management and business unit partners.
- Accountable for training completion and process adoption.
- Communicate customer concern of issues as needed.
**Who You Are**:
You are the first to develop and maintain comprehensive understanding of all Customer-Vendor Master Data and process-related policies and procedures to effectively work with internal clients. and to proactively follow audit requirements. A liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.
**For This Role, You Will Need**:
- Solid oral and written communication and interpersonal skills (English & Spanish); Portuguese will be a Plus.
- Maintain Excellent Key Performance Indicators and takes care of internal operation improvements.
- Solid ability to prioritize and organize work effectively, adhere to tight and established timing goals.
- Demonstrated communication skills with a focus on customer service.
- Detailed oriented.
**Preferred Qualifications that Set You Apart**:
- Prior experience in Shared Service or Customer Service Centre in a support function.
- 1-2 years of experience and knowledge in Master Data governance, processes, and Master Data set-up or Financial Accounting (P2P, R2R, O2C),is a distinct advantage.
- ERP System experience Oracle, SAP, JDE is a distinct advantage.
- 1 Year of studies on Information technology, Finance, accounting.
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
