**Your Opportunity**
In this role you will get to work with different people around the globe, providing you an opportunity to develop insight into other cultures while developing in a very familiar environment. You will learn on the go about the behind the scenes processes related to your role and how Bacardi works worldwide with all its brands. You will have the chance to build strong relationships and networking by providing support to our internal clients and maybe even enjoy one or two mojitos to celebrate with them and your team Bacardi's milestones.**About You**
To effectively develop in this role, you will need to have a positive attitude to face challenges as they come and have full ownership of your processes. You will also need to have a passion for growing and developing skills to improve efficiencies and take risks. Your teamwork spirit and willingness to connect with others will be a catalyst in your successful development in the role and across Bacardi.**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:
- Monitor and to generate actions to improve or maintain the good performance of the PTP KPI's.
- Support internal and external inquiries through Sys Aid tickets, calls, and chats.
- Support process controls
- Local market support
- Performing the PTP KPIs analysis to be presented into the monthly market reviews.
- Identify and support continuous improvement opportunities.
- Accomplish with the 95% in the SLA of tickets resolution with accuracy on the resolution given.
- Maintain a positive NPS score about the satisfaction of our internal and external Customers.
- Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
- Support on Documentation processes.
Skills and Experience
**The Skills & Experience needed to create your legacy**
- Previous PTP related experience (is a plus)
- Adopt changes quickly.
- Ability to multi-task and prioritize effectively.
- Strong work ethic, willing to go the extra mile.
- Strong analytical, diagnostic, and problem-solving skills
- Attention to details, accuracy, and sense of urgency.
- Strong customer service
- Spanish proficiency: 100%
- English proficiency: 90%
- Working knowledge of major ERP platforms, preferably SAP
- Basic to Advanced knowledge of MS Office Suite
**Personal Qualities**
- Positive attitude
- Culturally sensitive and a strong communicator
- Strong oral and written communication skills
- Proactive
- Creative and passionate
- Works well in a team environment
Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it's our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._