French - English Or Italian - English Customer

We're Hiring!!
**PTS Consulting Services**

We are looking for certified people who speak English and Italian or English and French, to work in the Call Center on site, located in Heredia.
**Requirements and Skills**:

- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Certification in French or Italian

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Location**:
Heredia, Costa Rica

**Salary**:
1,000,000 CRC per month

**Salary**: ¢750,000.00 - ¢800,000.00 per month