Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer information. Assist in answering inbound calls, including customers, consumers, or trade references.
**What you'll do**
- Provide support and education regarding credit information, file interpretations, and products.
- Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
- Ensure compliance with the company's procedures and policies.
- Work in a team environment and customer-centric culture.
**What experience you need**
- Minimum B2 English level
- Minimum B2 French level
- 6-month experience with Google Suite/Microsoft Office (Word and Excel)
- High School Diploma
**What could set you apart**
- Experience in sales
- Experience in Contact Centers and/or Customer Service
- Accountability, Curiosity, Collaboration, Think and Act differently, Trust
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.