French & English Customer Service Representative

Agents will be responsible for complying with the consumer's requests to deliver quality output, assure on-time project completion, and superior customer service.He/she will work in a collaborative team environment to achieve these results. Some of the objectives of this new role are to deliver Back Office duties and also inbound and outbound calls.**Responsibilities**What you'll do- Resolving consumers' issues related- Collaborate with peers and other departments to determine project requirements- Initiate and resolve all research needed to provide the most precise information to the consumer- Maintain complete and accurate client and project information- Establish clear accountability and responsibility for each task assigned**What experience you need**:- Fluent in English/French skills both oral and written (B2+/C1)**What could set you apart**:- Previous call center experienceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.