Fraud and Security Agent (September-2024) Job Overview: We are seeking a detail-oriented and analytical Fraud and Security Agent to join our team.
This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients.
The agent will handle inquiries related to account security, provide excellent customer service, and investigate potential fraud in a fast-paced call center environment.
Key Responsibilities: Monitor transactions for signs of suspicious or fraudulent activity.
Respond to customer inquiries regarding account security and fraud prevention.
Investigate and resolve fraudulent cases through detailed analysis and communication with clients.
Escalate complex fraud cases to higher levels of security when necessary.
Maintain accurate records of fraud investigations, resolutions, and reporting.
Stay updated on the latest trends in fraud and security to mitigate risks.
Qualifications Experience: Previous experience in a fraud prevention or security role, preferably in a call center or customer service environment.
Familiarity with financial transactions, digital fraud prevention tools, and techniques.
Skills: Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills in English.
Attention to detail and the ability to work in a fast-paced environment.
Strong customer service skills, with the ability to explain complex security concepts to non-technical customers.
Technical Skills: Proficiency in MS Office and fraud detection software (e.g., fraud management systems).
Knowledge of cybersecurity principles is a plus.
Work Conditions: Shifts may include weekends, and holidays as fraud prevention is a 24/7 operation.
Office-based within a call center environment.