At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
The FinOps Coordinator II role is a key member of the team responsible for providing excellent customer service through the accurate and timely invoicing to our valued customers, as well as the accurate and timely processing of invoices from our suppliers. As a primary point of contact for questions related to invoicing from both internal and external customers, the financial operations coordinator must possess excellent written and verbal communication skills as well as a customer service mindset.
**Responsibilities**:
- Daily invoicing for fuel deliveries, services, and other revenue within the department SLAs
- Coordinate cross functionally to improve the department's efficiency and effectiveness.
- Identify opportunities for continuous process improvement and automation.
- Escalate issues timely which cannot be resolved by the team.
- Review and verification of all supporting documents related to invoicing customers.
- Collaboration with other WFS Corp departments to ensure data accuracy and timely resolution of exception conditions.
- Point of contact to customers, ensuring timely customer support.
- Field questions from internal and external associates, keeping management apprised of issues and concerns while responding timely and accurately.
- Maintain reports and logs intended to ensure completeness of incoming data, track status of exceptions, ensure regulatory compliance.
- Keep track of workload being completed such as unbilled, Sales force cases.
- Analyze and resolve complex cases
**Requirements**:
- Must have polished communication skills with a strong sense of customer service.
- Must be proficient in Microsoft Office, to include Excel and Word.
- Must be able to work autonomously, as well as with team members, in a fast-paced, deadline driven, multi-cultural environment.
- Must be self-motivated and have excellent time management skills.
- Excellent English level (C1 or higher)
- Must have a well develop skill of attention to detail.
- Ability to adapt to the changing needs of the business.
- Strong organizational, problem solving and analytical skills.
